frequently asked questions

ABOUT ELLE MCCALL

What is Elle McCall?

Elle McCall is a Girl’s Best Friend. We are a brand for Dog Moms who believe their fur babies deserve the best care. We are a team of professional, caring sitters who provide dog walking and pet sitting services. Clients receive live updates every time we visit their pets with photos and GPS location tracking.​ Elle McCall provides superior quality pet care services in your and love for your pets with the utmost convenience in care by coming to you. We believe providing pet care services in your home alleviates any anxiety or risk of illness pets may have when being transferred to an unfamiliar environment.



What areas of Texas do you serve?

Current Service Areas: Southlake · Westlake · Keller · Trophy Club · Colleyville North Richland Hills · Hurst · Euless · Bedford Highland Park · University Park · Greenway Parks ·Preston Hollow · Uptown · Turtle Creek Lakewood · Oak Lawn · Victory Park · Bluffview Downtown · Ross District · Farmer's Market · Lower Greenville · Knox Henderson



How do I book an Elle McCall Sitter?

1. First, submit a request for a Meet & Greet. Visit our Services Page and Request a Professional Pet Sitter to visit with you and your pet. 2. We come to you.
We come to your home to meet you and your pets so that you can be assured of our commitment to your pets' care. 3. Book Your Pet Sitting Sessions
Book and confirm specific dates for your pets' care through our very own app! 4. Pay your invoice. In order to reserve the booking of your requested dates and times, please pay your invoice in full immediately. We cannot ensure the availability of dates requested without payment on file. Our payment processing is entirely secure with customer protection.



How do we get in touch?

Our Sitter Squad is ready to answer your questions every day, Monday through Sunday, from 8 AM to 8 PM CST. You can call or text us at 682-802-5199, or live-chat with us.



Why should I hire a Professional Pet Sitter?

Professional pet sitters are just what the description implies – professional. A professional pet sitter cares for all types of pets for a living and have the experience necessary to care for your animals.

Elle McCall Sitters:

  • Can be relied on to fulfill all of your care requests on time, each and every time

  • Experienced in caring for Dogs, Cats, and Exotic Critters of all sizes, types, and breeds

  • Extremely responsive, easy to communicate with, and always available through online chat and Facebook messenger

  • Professionally trained and experienced in working with all types of pet personalities

  • Knowledgeable on how to tailor your pet’s care based on their individual likes, dislikes, and habits

  • Knows how to spot and avoid potentially dangerous situations, and can react quickly and effectively when necessary

  • Trained and experienced in administering medication

  • Aware of signs to spot if your pet needs veterinary attention

  • Reliable and have backup sitters and management to assist in case of emergencies, car troubles or illness

We know you have many options when choosing a pet sitter or boarding and we would love to offer our services to you and your fur baby. Schedule a complimentary, no obligation Meet & Greet with one of our trusted, caring sitters so we can get to know you and your pet!




Abstract Paint