Client Services Agreement
Elle McCall pet sitting provides premier professional pet sitting services. For the purposes of the contract, the term “Elle McCall” refers to the company. The term “client” refers to the pet owner and/or homeowner who are engaging the services of Elle McCall. The term “pet “ (in both singular and plural forms) means any animal under the care of Elle McCall.
Payment is due prior to beginning sitter services. Credit card payments are accepted.
If a pet sitting is requested in less than 2 days’ notice, a late fee of $50 will be applied.
If requests are made less than 24 hours in advance, then a $75 fee will be applied.
48 hours or more notice: No Fee
Less than 48 hours notice: $50 fee
Less than 24 hours notice: $75 fee
We hope this policy will help ensure our clients the best care at the best quality.
Payments are made through a secure payment processing system. Please pay this invoice immediately to ensure the booking of your pet sitting sessions.
We cannot hold dates without prior payment.
There are absolutely no refunds. If there’s a cancellation, your pet sittings will be saved as a credit for future use at anytime for any service.
For booking requests outside our operating hours of 8:00 AM - 8:00 PM,
a $15 after hours charge will be applied to your invoice.
Holiday Bookings (Christmas Eve, Christmas Day, New Year’s Eve, New Year’s Day, Valentine’s Day, Halloween, Thanksgiving Day, Easter, Memorial Day, July Fourth, Labor Day Weekend) will incur an additional one time fee of $50 for Holiday Season booking.
Release / Waiver
Client must have legal rights to place the animals in the care of Elle McCall. Elle McCall cannot service a home with “Visiting or Foster” pets or animals that do not belong to the resident of the service site without separate sets of agreement forms, including a Legal Considerations Agreement, accepted and signed by each rightful owner(s).
The terms of this document apply to all the pets owned by the client, including any and all new pets that the customer obtains on or after the date this document was signed, at any and all locations the owner designates for service.
Client is responsible for pet-proofing house and yard, and the security fences/gates/latches. Elle McCall will not be responsible for the safety of any pets and will also not be liable for the death, injury, disappearance, or legal consequences of any pet with unsupervised access to the outdoors.
Elle McCall will do their best to locate all pets on each visit, including all “hiding spots” as provided by the pet owner, but is not responsible for pets that cannot be located.
Elle McCall will administer medications as directed to the best of their ability, but is not responsible for missed doses due to pets that refuse, hide, or are aggressive towards the pet sitter.
Client is responsible for supplying the necessary, safe equipment/supplies needed for care of their pet(s), including but not limited to a sturdy, well-fit harness (halter, collar, etc…) for walks or in case of emergencies, firmly affixed vaccination tags, a lead rope or leash, pooper-scoopers, poop bags, litter boxes, food, cleaning supplies, medicines, pet food, and cat litter. Client authorizes any purchases necessary for the satisfactory performance of duties. Client agrees to be responsible for the payment of such items, as well as service fees for obtaining items, and will reimburse Elle McCall within 14 days for all purchases made.
Client will be responsible for all medical expenses and damages resulting from an injury to a Elle McCall Sitter, or other persons, by the Pet. Customer agrees to indemnify, hold harmless, and defend Elle McCall in the event of a claim by any person injured by the Pet.
It is suggested that arrangements be made with someone to evacuate your pets in case of a disaster or weather related event/crisis/”Code Red”. Elle McCall will definitely try to see to your pets safety/care should such events occur, but cannot guarantee it.
Elle McCall may use their discretion to stop and end service at any time that a pet poses a danger to the safety or health of itself, other pets, other people, or the Elle McCall Sitter. If concerns prevent the Elle McCall Sitter from continuing to care for a pet, the Owner authorizes the pet to be placed in a kennel, or previously arranged locale if possible.
Elle McCall is not responsible for wilted, dead or otherwise unhealthy plants. Elle McCall will work hard to follow your written instructions as precisely as possible, but cannot be responsible if the results are not favorable. Please place all indoor plants together on a waterproof surface in plain sight, as Elle McCall is not responsible for water damaged areas or missed plants.
Elle McCall is not responsible for damage to the home beyond our control. This includes, but is not limited to leaks, electrical problems, and acts of nature. In these situations, the company will attempt to contact the client and then the emergency contact before making a subjective decision on dealing with the problem.
Elle McCall is not responsible for any damage to property of the client or others unless such damage is caused by the negligent act of Elle McCall.
At the time that service is booked, Client will notify Elle McCall of everyone who has been granted access to the home during the service period.
Elle McCall is not liable for any loss or damage in the event a burglary or other crime that should occur while under this contract. Client agrees to secure home prior to leaving the premises. Elle McCall will re-secure the home to the best of its ability at the end of each visit. While keys are in the possession of Elle McCall, they will be either on our physical person, or be properly stored at an undisclosed location.
Elle McCall agrees to provide agreed upon services in a manner that is trustworthy, caring and dependable. In consideration of the services as an express condition thereof, the client expressly relinquishes any and all claims against Elle McCall and its employees except those arising from negligence.
This contract permits Elle McCall to accept all future telephone, online, mail or email reservations and provide service without additional signed legal considerations agreements.
l, hereby grant permission to Elle McCall Pet Sitting to act on my behalf, and in my pet’s best interest, by obtaining veterinary care, should deem it necessary for the health and well being of my pet. I further agree to pay for / or reimburse the cost of any and all veterinary or reasonable necessary services whose costs Elle McCall may incur. Further, l attest that my pets are up-to-date on all vaccinations and will provide proof of it. Client will also attest that the pet does not suffer from any life threatening or contagious condition that may be exacerbated by exposure to other pets, or expose other animals to undue risk while in Elle McCall’s care.
Elle McCall is authorized to seek any emergency veterinarian assistance needed during visits, at the cost of the client, from any veterinarian as chosen by the sitter. However, the company is not responsible for the health/wellbeing of the animal.
I further authorize Elle McCall and my primary veterinarian(s) to share all of the medical records of all of my animals with veterinary clinics in an emergency in the interest of providing the best care for my ill or injured animal(s).
Every dog, cat, and other animal at the site of service will be current on its rabies vaccinations prior to the arrival of any caregiver. I will also make arrangements to guarantee that each animal will remain current on its rabies vaccinations throughout each service visit period.
I agree to notify Elle McCall of any signs of injury or possible illness before any visit as soon as the condition appears. Elle McCall reserves the right to cancel service at any location where a pet with a potentially infectious condition or aggression exists.
Elle McCall strives to provide clean, safe service to each of our clients. In doing so, Elle McCall strongly recommends that each pet and large animal be vaccinated, dewormed, and protected from harmful insects according to veterinarian recommended standards.
This agreement is valid from the date below and grants permission for future veterinary care without the need for additional authorization each time Elle McCall cares for one or more of my pets. I understand that this agreement applies to ALL of the pets and large animals within Elle McCall’s care. In signing this contract, I agree that I have the sole authority to make health, medical, and financial decisions regarding the animals that will be scheduled to receive service.
As the client, I understand that potential harm could occur to my pet while in the care of Elle McCall. I agree to release and hold harmless Elle McCall Pet Sitting from all liability including its owner or employees, should my pet become lost, injured should my home suffer any damage not due to any negligence on Elle McCall’s part.
I authorize Elle McCall to take photos and videos of my pets to update me with their status for the Live Updates option and for any other reason needed. Elle McCall reserves the right to use any photos and videos for any and all promotional and marketing material, without compensation, on all social media platforms and the website.
Understanding the risks as stated above, I freely and voluntarily enter into this contract, including the release and waiver, with Elle McCall Pet Sitting. This contract is full and complete and hereby agree to these terms.
By entering agreement and paying your invoice, you agree to the Above Terms set forth by Elle McCall.